Fh99 Privacy Policy

01Introduction

Fh99 is a trusted online gaming and betting platform in Bangladesh. We place the utmost importance on our users' personal privacy. This Privacy Policy is a transparent agreement between fh99 and its users regarding how information is managed.

By using the fh99 website or app, you agree to this Privacy Policy. We believe transparency is the best approach when it comes to privacy — so we make it clear exactly what data is collected, why it is collected, and how it is used.

This Privacy Policy applies to all fh99 services — including the website, mobile app, Live Casino, Sports Betting, fish games, and all other sections. We do not collect or use any information beyond what is described in this policy.

02What Information We Collect

Fh99 only collects information necessary to deliver our services. We do not gather excessive or irrelevant data. The categories of information we collect are detailed below.

• Information you voluntarily provide at the time of registration is collected.
• Certain technical information is recorded automatically while you use the platform.
• We never store your NID or passport number on our servers — it is only viewed once for verification purposes.
• Fh99 does not store bank card details or complete financial identity information.

03How Your Information Is Used

Information you provide on fh99 is used only for specific purposes. We never misuse your data or operate outside the bounds of this Privacy Policy. The main reasons we use your information are listed below.

• To create and manage your account and ensure its security.
• To process deposits and withdrawals.
• To create a personalized gaming experience tailored to your preferences.
• To inform you about promotional offers and bonuses (with your consent only).
• To prevent fraud and unauthorized access.
• For managing VIP programs and reward points.
• To comply with legal obligations and meet regulatory requirements.
• To improve support quality and resolve issues faster.

04Data Sharing & Disclosure Policy

Fh99 does not routinely share your personal information with anyone. In limited circumstances, sharing may be unavoidable — and in those cases, your protection always comes first.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to process your transaction.
• Game Providers: Minimal information may be shared for the operation of Live Casino or Fish Game.
• No Advertisers: fh99 does not share data with any advertising networks or marketing agencies.
• Legal authorities: If directed by a court or government authority, information may be disclosed in accordance with legal obligations.
• Corporate changes: In the event of a company merger or acquisition, your information may be transferred to the new management, but this policy will remain in effect.

All our third-party partners operate under strict confidentiality agreements. They may not use your information beyond what fh99 authorizes.

05Cookies & Tracking Technologies

Fh99 uses cookies to enhance user experience and maintain platform security. Cookies are small text files stored in your browser — they cannot steal your identity.

• Essential cookies: To maintain login sessions and ensure security — the site cannot function without these.
• Performance Cookies: To understand which sections of the site are most used — this does not reveal your identity.
• Functionality Cookies: To remember your language, theme, or preferred games.
• Marketing Cookies: fh99 does not use third-party marketing cookies.

06Data Protection Measures

Fh99 follows internationally recognized technologies and practices to protect your data. Our security infrastructure is continuously updated to keep your information safe against emerging cyber threats.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• All data stored on our servers is protected with AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Suspicious login attempts are blocked automatically.
• Data backups are performed regularly and stored in a secure location.
• Fh99 staff are only granted access to the data they need — not the entire database.

07Data Retention Period

Fh99 does not retain your data longer than necessary. Your information is stored while your account remains active. After account closure, certain data may be kept for a defined period to meet legal and regulatory requirements.

• Active account data: Retained for as long as the account remains active.
• Personal data after account closure: up to 3 years.
• Financial transaction records: 5 years, as required by law.
• Support conversations: deleted 1 year after resolution.
• Banned account data: May be retained long-term to prevent the same individual from re-registering.

08Your Privacy Rights

Fh99 believes every user should have full control over their own data. Your main rights are outlined below.

09Protection of Minors

Fh99 is strictly for users aged 18 and above. We do not collect or store information from minors. Age is verified at registration, and anyone under 18 is not permitted to create an account.

• Date of birth verification is mandatory during registration.
• In cases of doubt, additional documentation as proof of age may be requested.
• If we become aware of any information submitted by a minor, it is deleted immediately.
• Parents or guardians may request the closure of a minor's account.

10Privacy Policy Changes

Fh99 reserves the right to update or amend this Privacy Policy as needed. For any significant changes, a notice will be posted on the site and we will make reasonable efforts to notify registered members via SMS.

• Updated policies take effect from the date of publication.
• The date of the most recent revision will always be displayed at the top of the page.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

11Contact & Support

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our support team. Our dedicated team is available 24/7, seven days a week.

• Live Chat: Chat with us directly from any page on the site.
• Email: [email protected] (replies are typically sent within 24 hours.)
• Support ticket: log in to your account to open a ticket.
• For general inquiries FAQ Page View.