Fh99 Terms and Conditions

01General Terms & Conditions

Fh99 (hereinafter referred to as the "Platform") is an online gaming and betting service operated for users in Bangladesh. These Terms and Conditions constitute a binding agreement between fh99 and the user. By accessing or registering on the Platform, you confirm that you have read and accepted these Terms and Conditions in full.

All fh99 services are provided for entertainment purposes only. We are committed to giving our members a safe, transparent, and enjoyable gaming environment. fh99's Terms and Conditions may be updated at any time, and any changes will be published on the site.

• These Terms and Conditions are available in both Bengali and English; in the event of any conflict, the Bengali version shall prevail.
• Fh99 reserves the right to modify, suspend, or discontinue any part of its service at any time without prior notice.
• Any attempt to misuse or defraud the platform may result in legal action.
• These Terms and Conditions take effect from the date of your first registration.

02Account Registration & Use

Anyone wishing to open an account with fh99 must meet the requirements below. All information provided during registration must be accurate and truthful. Accounts created using false information will be closed and any deposited funds will not be refunded.

• You must be 18 years of age or older to register.
• Only one account may be registered per mobile number.
• Keeping your account password confidential is entirely the user's responsibility.
• Transferring or selling your account to another person is strictly prohibited.
• Contact support at any time to update your account details.
• Fh99 reserves the right to verify any account where suspicious activity is detected.

03Deposit & Withdrawal Policy

All financial transactions on fh99 are conducted in Bangladeshi Taka (BDT). We support Bangladesh's most popular mobile banking methods — bKash, Nagad, and Rocket. It is recommended that you use the same payment method for both deposits and withdrawals.

• Minimum deposit amount: BDT 100
• Minimum withdrawal amount: BDT 200
• Withdrawals are typically processed within 15 to 45 minutes.
• VIP members enjoy priority withdrawal processing.
• Deposits must be sent from your own mobile banking account only.
• Withdrawals to a third party's name are not permitted.
• Fh99 may place a hold on withdrawals without verification in cases of suspicious transactions.

04Bonus & Promotion Terms

Fh99 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, which must be read before claiming. By accepting a bonus, you automatically agree to the applicable bonus terms and conditions.

• The welcome bonus applies to first-time registered members only.
• Specific rollover requirements must be met before a bonus can be withdrawn.
• Any attempt to claim bonus benefits across multiple accounts will result in all bonuses being cancelled.
• Weekly cashback is credited to your account automatically every Monday.
• Any unused bonus will be forfeited once the offer expires.
• Fh99 reserves the right to modify or cancel any bonus program at any time.

05Betting & Gaming Rules

All betting and gaming activity on fh99 is conducted in accordance with defined rules. We work with internationally certified game providers to ensure a fair experience for all players. Game outcomes are determined impartially through RNG (Random Number Generator) technology.

• Results in Sports Betting are taken from official sources.
• If a game is interrupted due to a technical issue, it will be resolved in accordance with the applicable rules.
• If fraud or manipulation is detected in any game, the result will be voided.
• If a connection is lost during a live game, fh99 will use the last confirmed game state.
• Bets cannot be changed or cancelled once a game is in progress.

06Security & Identity Verification

Fh99 conducts identity verification (KYC) as needed to prevent money laundering and protect user security. For large withdrawals or suspicious activity, we may request additional verification.

• A copy of your national ID or passport may be requested for verification purposes.
• Withdrawals may be temporarily placed on hold until verification is complete.
• All information you provide will be kept strictly confidential and secure.
• Creating or verifying an account using another person's identity is a punishable offense.

07Responsible Gaming Policy

Fh99 believes gaming should be fun, not a habit that harms. We encourage all members to maintain healthy gaming habits. Each member can set their own deposit limits, session durations, and gaming breaks.

• Use of the platform by anyone under the age of 18 is strictly prohibited.
• Members may self-suspend their account for anywhere between 24 and 999 days.
• You can set daily or weekly betting limits free of charge.
• If signs of problem gambling are detected, fh99 may restrict the account on its own initiative.

08Account Suspension & Closure

Fh99 reserves the right to suspend or permanently close any account without prior notice in the circumstances listed below. fh99 is not obligated to provide a reason for closure, though we will generally make an effort to notify the user.

• Violating the terms and conditions.
• Evidence of fraudulent or deceptive activity.
• Operating multiple accounts.
• Registering with false information.
• Upon account closure, any valid balance is generally refunded, though bonus funds are not.

Users may also request account closure at any time through our support team. In such cases, any remaining balance will be returned subject to verification.

09Intellectual Property & Content Rights

All content on the fh99 Platform — including logos, designs, text, graphics, software, and other materials — is the intellectual property of fh99 or its licensors. Users may not copy, distribute, or commercially use this content for any purpose.

• Reverse engineering or cloning any part of the platform is strictly prohibited.
• The fh99 brand name and logo may not be used without authorization.
• Content provided by game providers remains the property of their respective companies.
• Screenshots and recordings are permitted for personal use only and may not be used for commercial publication.

10Limitation of Liability

Fh99 strives to deliver the highest quality service; however, disruptions may occasionally occur beyond our control. fh99 is not liable for losses resulting from server downtime, internet issues, third-party game provider errors, or other technical problems.

• Fh99 is not liable for any gaming decisions made by users or any resulting financial losses.
• If an incorrect amount is credited or deducted due to a technical error, it will be corrected following an investigation.
• Bets on games cancelled due to network disruptions will be refunded.
• Fh99's total liability shall in no case exceed the total amount held in the member's account.

11Terms & Conditions Changes and Updates

Fh99 reserves the right to update or amend these Terms and Conditions at any time. For significant changes, we will post a notice on the site and make reasonable efforts to notify registered members via SMS.

• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes constitutes your acceptance of the updated terms.
• The date of the most recent revision will always be displayed at the top of the page.
• If you do not agree to the updated terms, you may request account closure.

12Contact & Support

If you have any questions or need clarification about these Terms and Conditions, please contact our support team. Our support staff is available 24/7, seven days a week.

• Live Chat: Chat with us directly from any page on the site.
• Email: [email protected] (Responses are typically provided within 24 hours.)
• Support Ticket: Log in to your account and open a ticket.
• For general inquiries FAQ Page View.